Receive alerts and link people to relevant mental health support lines, policies, procedures and next steps after they check in or lodge a concern on Skodel.

<aside> <img src="/icons/user-circle-filled_red.svg" alt="/icons/user-circle-filled_red.svg" width="40px" /> Potential use cases

• Encourage issues to be resolved internally rather than externally
• Provide early intervention for issues like burnout
• Provide wellbeing support at scale and in multiple languages
• Address sensitive issues like bullying appropriately
• Build internal and external trust with proactive support for all </aside>

<aside> <img src="/icons/chat-user_red.svg" alt="/icons/chat-user_red.svg" width="40px" /> Example of Skodel Support in action

• Identification: A private and safe space that encourages people to share how things are going.

• Control measures: An immediate response in place for everyone.

• Alerts to assess and triage risks: Safety and risk managers will be notified of and can triage concerns and maintain a digital audit trail of these concerns.

• Reporting tools: Clear trend and group reporting to highlight areas of concern and areas that are working well.

• Value: Early identification and resolution of risks via a safe and auditable process. </aside>

Proactive mental wellbeing support for all

We link people going well, experiencing serious concerns and everything in between to support, policies and procedures. Here’s why:

1. Unaddressed sensitive concerns impact trust: If people aren’t supported with sensitive internal matters, they’re more likely to share concerns externally which can impact trust.
2. It drives culture and performance: A system for everyone supports more people across a broader range of wellbeing states. When more people feel genuinely supported, positive culture and performance naturally emerge.
3. A remedy and a prevention: Support designed specifically for crisis moments like an EAP gets low usage and doesn’t prevent issues. Skodel’s support is linked to check-ins and everyone that checks in, gets next steps. This makes it both a remedy and a preventative measure for mental wellbeing.
4. Risk management and compliance: A system that addresses everyone’s wellbeing and provides relevant policies and procedures even when human intervention isn’t possible better ensures compliance.
5. Promotes early intervention: Support that waits to be used often goes unused. Skodel Support is linked to proactive check-ins so it actively seeks feedback and then provides relevant and timely wellbeing support. Concerns are resolved quicker this way.
6. It builds trust: When someone shares feedback it’s important they get a response. Skodel’s support is immediate, multilingual and the initial suggestion is a straightforward action step that doesn’t demand too much time. This enhances trust in diversity, equity, inclusion and wellbeing commitment and demonstrates it’s not a passive data collection exercise.

Key considerations in wellbeing and mental health software

1. Liability collecting sensitive data: Skodel ensures sensitive issues are responded to appropriately and support is documented to mitigate liability risks. Works with recognised legal and people and risk teams to support its approach.
2. Security: ST4S, Coppa and Ferpa certified, and passed individual security assessments from education institutions such the Victorian DoE.
3. Diversity and multilingual capability: Skodel’s app can be translated into multiple languages to support diverse user groups.
4. Integration capability: Integrates with Microsoft Teams, SSO capabilities with Google and Microsoft and maintains open API to integrate with platforms as per your needs.
5. Evidence based: Co-designed alongside Andrew Fuller who is one of Australia’s leading clinical psychologists. He is also a Fellow of the Department of Psychiatry and the Department of Learning and Educational Development at the University of Melbourne.
6. Anonymity: Skodel can be run anonymously or identifiably.